Legal

Terms of Service

Last updated: 17 August 2026

These terms govern your use of the Cartage Core transport management system and related services (the "Service"), operated by Cartage Core Ltd (New Zealand). By creating an account or using the Service you agree to these terms. If you're an authorised representative of a business, you agree on behalf of that business.

1. The service

Cartage Core provides a cloud TMS for tipper truck and aggregate haulage operators: dispatch, per-load capture, live fleet tracking, billing, supplier reconciliation, compliance records and related features. We add, change and retire features over time. We'll tell you about material changes, but the Service you signed up for may evolve.

2. Billing

  • Per active vehicle, per month. Each month you're billed for the vehicles that worked at least one load that month, including subcontractor vehicles on your account. Vehicles that didn't work aren't billed.
  • Rates. Fees are set out on the pricing page and confirmed when you sign up, in NZD excluding GST. We may change fees with reasonable notice; changes apply from your next billing period.
  • No lock-in. Month to month. Cancel any time from the account settings or by contacting us. You keep your data for the period described in clause 5.

3. Your obligations

  • You're responsible for your account credentials and for activity on your account.
  • You'll use the Service lawfully, including compliance with the Road User Charges Act, Land Transport Rules and relevant health and safety law. Cartage Core helps with compliance records but doesn't make you legally compliant — the obligations remain yours.
  • You'll get the consents you need before adding other people's personal information (such as drivers) to the Service.

4. Our obligations

We'll run the Service using reasonable care and skill, protect your data as described in our Privacy Policy, and respond to support requests in a reasonable timeframe. We don't guarantee that the Service will be uninterrupted or error-free, and we're not liable for indirect or consequential loss (including loss of revenue or profit) to the extent permitted by law. Nothing in these terms limits consumer rights that can't be excluded by law.

5. Your data

You own the data you enter. You can export it at any time. If you cancel, we'll give you a copy and a reasonable period to retrieve everything before it's deleted, subject to records we're legally required to keep (for a taxation, at least the GST record retention period). We don't sell your data and we don't use it to advertise to you.

6. Third-party integrations

The Service can connect to third parties (for example Xero and EROAD). Those connections are subject to the third party's own terms and privacy policies, and they receive only the data needed for the connection. We're not responsible for the third-party services.

7. Intellectual property

We own the software, branding and content of the Service. You retain ownership of your data. Either party may use the other's name and logo as part of normal business (for example, listing you as a customer or us as a provider), consistent with honesty — we never imply you're a customer you're not.

8. Suspension and termination

We may suspend access for non-payment or serious misuse. We'll try to give you notice first. You can cancel at any time. On either party's termination, clause 5 applies to retrieving your data.

9. Governing law

These terms are governed by the laws of New Zealand, and disputes are subject to the exclusive jurisdiction of the New Zealand courts.

10. Contact

Questions about these terms: hello@cartagecore.com, or the contact page.

This document is a starting point, not legal advice. Have your lawyer review it before launch.