Help

CartageCore support

Help with the CartageCore phone app and web app: getting a login, signing in, reporting a problem and deleting your account.

Email

hello@cartagecore.com
we reply within one working day

Getting a login

CartageCore is used by cartage, quarry and civil companies for their own staff and subcontractors. There's no public sign-up: your company's CartageCore administrator creates your login, usually with your mobile number or work email. Ask your office or dispatcher if you need one.

If you run a company and want CartageCore for your team, book a demo.

Signing in

  • Download CartageCore from the App Store or Google Play.
  • Sign in with the email or mobile number and password your administrator gave you.
  • Forgotten your password? Ask your administrator to reset it. They can set a new one for you in CartageCore.
  • Seeing "This account doesn't have access to the mobile app"? Your login exists but its role doesn't use the phone app. Check with your administrator.

Reporting a problem with the app

In the phone app, tap Report a problem with the app at the bottom of the Today, Daily log or Dump sheet screen. Choose whether something isn't working or you have an idea, describe it, and add a screenshot if it helps. Reports are saved on the phone and sent when you have signal. They go to the CartageCore software team only, and our replies show under "Your reports".

Questions about your jobs, hours or pay are for your company, not us: please talk to your office.

You can also email hello@cartagecore.com or ring us.

Deleting your CartageCore account

You can ask for your CartageCore login and the personal information linked to it to be deleted at any time. Either:

  1. Ask your company's CartageCore administrator to remove you. In CartageCore they open Users, choose your name and press Remove user. Your login is deleted straight away.
  2. Or email us at hello@cartagecore.com with the subject "Delete my CartageCore account". Include your name, your company and the email or mobile number you sign in with. We'll confirm the request with you and your company and complete it within 20 working days.

What's deleted: your login, password, email address, phone number and the app's push token for your phone. If you have no work history, your user record is deleted completely.

What's kept: work records that belong to your company and that it may have to keep by law, such as loads you carted, dockets, pre-start checks and work and rest times. Your name stays on those records, but you can no longer sign in. Deleting the app from your phone removes the app's data from the phone. See our Privacy Policy for more.

Privacy

What the app collects, including location, photos and notifications, is set out in our Privacy Policy.

Who we are

CartageCore is a trading name of Mahi Digital Limited (NZ company number 9463078, NZBN 9429054000063).